General Information & Shipping/Handling Information

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contact@woodenteddybear.com
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General Information

This web site is secured for your protection in ordering online.  If you prefer to mail, FAX or phone in an order, the necessary information is listed below. Checks and money orders are accepted for mail orders.  If ordering from the web site, please note that your credit card is not charged from the web site.  Not all quantity discounts show up on the website.  Your credit card is not charged until your order is processed at our office where all discounts for which your order qualifies are given.  Then your card is charged.

 

The Wooden Teddy Bear Inc.   P.O. Box 460   Spirit Lake, ID  83869-0460

888-762-9149 (toll free from U.S. & Canada)

503-761-9149 regular land line

503-761-2674 - FAX - available 24 hrs/day

Phone order  department is available 8AM to 5PM Monday through Friday, Pacific Coast time.

General email address (not secure): contact@woodenteddybear.com

Guarantee     Satisfaction is guaranteed.  If you are not satisfied with your purchase, just return the unused and undamaged item within 30 days of your sales receipt date for a full refund or exchange (excluding shipping and handling charges).  After 30 days a 15% restocking fee will apply.  Please call before returning any merchandise.

 

Shipping Information

- - - Items ship by the U.S. Postal Service - - -

U.S. Customers (including AK, HI, PR) for orders containing ONLY individual patterns, scroll saw blades, or drill bits:
  • $0 - $50.00  = $3.95
  • $50.01 - $100.00 = $4.95
  • $100.01 - and up  = $6.95
U.S. Customers (including AK, HI, PR) for orders containing ANY books, band saw blades, accessories, etc:
  • $0 - $25.00  = $5.95
  • $25.01 -$5.00  = $7.95
  • $50.01 -$100.00  = $9.95
  • $100.01 and up = $11.95
  • Priority shipping by U.S. Mail is available for an additional charge of $3.00.  (Average shipping time is 2-3 days but is not guaranteed.)
  • C.O.D. accepted for US Customer phone orders only. There is a $12.00 COD fee in addition to shipping charge shown above.  No personal checks accepted for COD orders.
All International Customers (including Canada)  (MUST BE paid for with VISA, MasterCard, or Discover)
  • The shipping amount added to web orders is an approximation.  Actual shipping and handling charges will be applied to ALL International orders. Orders must be paid for by Visa, Mastercard, or Discover credit cards. Orders from Canada may also be paid for by bank check or money orders in U.S. dollars. Canadian customers, please call, fax, or email inquiries for actual shipping charges before mailing in a payment. Orders without sufficient funds for shipping will be held until sufficient funds are received. All monies are in U.S. funds. Personal checks are NOT accepted.
  • Shipping charges may vary depending upon the items ordered, the shipping destination, and the weight. Minimum shipping and handling charges on International orders are equivalent to the U.S. rates. We are required to put customs forms on all packages over 1 pound or packages that are considered bulky. Customer is responsible for any customs fees due at their end.
  • Tracking may be added to foreign orders.  Minimum shipping cost including this service is $45.25 for Canada and $66.25 for ALL other countries.  This service may be added by typing in your request in the "Customer Notes" box.  Upon request, an email stating the complete total can be sent.  Foreign orders that are not shipped with tracking included will NOT be re-shipped if the order does not reach the destination provided or is lost in transit.   Please note -- this service WILL BE added automatically at our facility if the product total of any foreign order equals $200.00 or more, or if the weight is 4 pounds or more.